Terms and Conditions

Last Updated: 12/20/25

These Terms and Conditions (“Terms”) govern your access to and use of the Quantum Roof Tech website, chatbot software, demo environments, dashboards, and related services (collectively, the “Services”).

Quantum Roof Tech is a brand operated by Top Roof Marketing, LLC (“Company,” “we,” “us,” or “our”). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree, do not use the Services.

1. Description of Services

Quantum Roof Tech provides AI-powered chatbot software designed to assist businesses with website chat functionality, including lead capture, routing of inquiries, and general informational responses.

The Services are software tools only and do not replace human judgment, professional services, or direct customer communication.

The Company is not a roofing contractor, estimator, inspector, insurer, or legal advisor.

2. No Professional Advice

The chatbot does not provide professional roofing, construction, legal, warranty, insurance, or pricing advice.

All chatbot responses are automated and provided for general informational purposes only. You agree not to rely on chatbot responses as the sole basis for business decisions, pricing, warranties, timelines, or contractual commitments.

3. No Guarantees

The Company does not guarantee:

• Any number of leads
• Lead quality
• Conversion rates
• Sales, revenue, or profit
• Business outcomes of any kind

Results depend on factors outside our control, including website traffic, market conditions, client follow-up, pricing, and consumer behavior.

4. Chatbot Limitations and Guardrails

The chatbot is intentionally designed with safety and business guardrails. These may include refusal to:

• Provide pricing or cost estimates
• Invent or speculate on warranty terms
• Commit to timelines or guarantees
• Answer questions outside a defined service area or scope

These limitations are a feature, not a defect, and do not constitute a failure of the Services.

5. Client Customization Responsibility

Clients may customize chatbot behavior, content, service areas, systems, and contact information.

You are solely responsible for:

• Reviewing all customized content
• Ensuring accuracy and compliance with applicable laws
• Ensuring chatbot language aligns with your business practices

The Company is not responsible for errors, misrepresentations, or liabilities arising from client-provided or client-approved content.

6. Acceptable Use

You agree not to use the Services to:

• Mislead, deceive, or defraud users
• Violate laws or regulations
• Harass, abuse, or spam users
• Reverse engineer, scrape, or copy the software or logic
• Train the chatbot to make false claims or promises

We reserve the right to suspend or terminate access for misuse.

7. Demo and Beta Disclaimer

Any demo, trial, or publicly accessible chatbot experience is provided “as is” for evaluation purposes only.

Demo environments may:

• Be modified at any time
• Contain incomplete features
• Behave differently from production deployments

No warranties apply to demo usage.

8. Intellectual Property

All rights, title, and interest in the Services (including software, conversation logic, training methodologies, prompt structures, workflows, and documentation) are the exclusive property of Top Roof Marketing, LLC.

Clients receive a limited, non-exclusive, non-transferable license to use the Services during an active subscription or agreement.

No ownership rights are transferred.

9. Data and Privacy

Use of the Services is subject to our Privacy Policy.

You acknowledge that:

• Chat conversations may be logged for functionality and improvement
• You are responsible for how you use and store lead data collected
• The Company is not responsible for your downstream use of customer data

10. Payment, Billing, and Cancellation

If applicable:

• Services may be offered on a subscription basis
• Fees are billed in advance unless otherwise stated
• All fees are non-refundable unless explicitly agreed in writing

The Company reserves the right to modify pricing with reasonable notice.

11. Limitation of Liability

To the maximum extent permitted by law, Top Roof Marketing, LLC shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Lost profits, revenue, data, or business opportunities

Total liability shall not exceed the total amount paid by you to the Company in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Top Roof Marketing, LLC from any claims, damages, losses, or expenses arising out of:

• Your use of the Services
• Your website content or business practices
• Your interactions with end users
• Violations of these Terms

13. Service Availability

We do not guarantee uninterrupted availability. The Services may be unavailable due to maintenance, updates, or circumstances beyond our control.

14. Termination

We may suspend or terminate access to the Services at any time for violation of these Terms or misuse of the Services.

Upon termination, your license to use the Services immediately ends.

15. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the courts located in that state.

16. Changes to These Terms

We may update these Terms at any time. Continued use of the Services after changes constitutes acceptance of the updated Terms.

17. Contact Information

For questions regarding these Terms:

Top Roof Marketing, LLC
d.b.a. Quantum Roof Tech
1130 E. Main St. #165
Ashland, OH 44805