Privacy Policy

Last Updated: 12/20/25

This Privacy Policy describes how Quantum Roof Tech, a brand operated by Top Roof Marketing, LLC (“Company,” “we,” “us,” or “our”), collects, uses, stores, and protects information obtained through our website, chatbot software, demo environments, and related services (collectively, the “Services”).

By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Information Collected Through Chat Interactions

When users interact with a chatbot powered by Quantum Roof Tech, we may collect information including:

• Name
• Email address
• Phone number
• Physical address or service location
• Details about roofing needs or inquiries
• Chat messages and interaction history

This information is typically collected on behalf of our clients to facilitate lead capture and routing.

b. Client Account Information

If you are a client or prospective client, we may collect:

• Business name
• Contact name
• Email address
• Phone number
• Login credentials
• Billing and account information

c. Technical and Usage Information

We may automatically collect technical data, including:

• IP address
• Browser type
• Device type
• Pages visited
• Interaction timestamps
• Referring URLs

This data helps us maintain security, improve performance, and understand usage patterns.

2. How We Use Information

We use collected information to:

• Provide and operate the Services
• Enable chatbot functionality and lead capture
• Route inquiries appropriately (sales, hiring, vendor requests)
• Improve chatbot performance and accuracy
• Maintain platform security and reliability
• Communicate with clients regarding accounts and updates
• Comply with legal obligations

We do not sell personal information.

3. Client Data Ownership

Information collected through client-deployed chatbots is considered client data.

Clients are responsible for:

• How collected leads are used
• Compliance with applicable privacy and marketing laws
• Providing appropriate disclosures to their website visitors

The Company acts as a service provider processing data on behalf of clients.

4. Chat Logs and AI Training

Chat interactions may be stored and reviewed to:

• Improve chatbot performance
• Debug issues
• Enhance training and accuracy

Any use of chat data for training or improvement is handled in a way that does not intentionally expose personal information beyond what is necessary for service operation.

5. Demo and Public Chatbot Interactions

Chat interactions with demo or publicly accessible chatbots may be logged and reviewed.

Users should not submit sensitive personal, financial, or confidential information during demo interactions.

6. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

• Maintain session functionality
• Improve user experience
• Analyze website usage

You may disable cookies through your browser settings, though some features may not function properly.

7. Data Sharing and Disclosure

We may share information:

• With service providers who assist in operating the Services
• When required by law or legal process
• To protect the rights, safety, or property of the Company or others

We do not share personal information for third-party marketing purposes.

8. Data Retention

We retain information only as long as necessary to:

• Provide the Services
• Fulfill contractual obligations
• Comply with legal requirements

Clients may request deletion of their account data, subject to legal or operational retention requirements.

9. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information.

However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Websites and Services

The Services may link to third-party websites or integrate with third-party tools.

We are not responsible for the privacy practices of third parties. Users should review third-party privacy policies separately.

11. Children’s Privacy

The Services are not intended for use by individuals under the age of 13.

We do not knowingly collect personal information from children.

12. Your Rights and Choices

Depending on your location, you may have rights to:

• Access your personal information
• Request correction or deletion
• Object to certain processing

Requests may be submitted using the contact information below.

13. International Users

If you access the Services from outside the United States, you acknowledge that information may be transferred to and processed in the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Continued use of the Services after changes constitutes acceptance of the updated policy.

15. Contact Information

For questions or requests regarding this Privacy Policy, contact:

Top Roof Marketing, LLC
d.b.a. Quantum Roof Tech
1130 E. Main St. #165
Ashland, OH 44805